Customer Retention Specialist - Field Canvassing (Jember)

Join Astra Credit Companies as a Customer Retention Specialist – Field Canvassing in Jember, Jawa Timur and play a pivotal role in driving customer engagement and business growth. This contract-based position offers an exciting opportunity to connect with our valued customers, understand their needs, and ensure they continue to benefit from our financial products. As a Customer Retention Specialist – Field Canvassing, you will be the face of our company, building strong relationships and fostering long-term loyalty.

At Astra Credit Companies, we are committed to providing innovative financial solutions to our customers. Our mission is to empower individuals and businesses to achieve their financial goals. In Jember, we are looking for a dedicated professional who can help us maintain and grow our customer base. You will be responsible for visiting customers, understanding their financial needs, and providing tailored solutions to meet those needs.

This role is perfect for someone who is passionate about customer service and has a strong desire to build meaningful relationships. You will use tools like Salesforce and HubSpot to manage customer interactions and ensure our team stays organized. With a focus on both personal and professional growth, this position offers a unique opportunity to contribute to a dynamic and forward-thinking company.

📋 Tanggung Jawab Pekerjaan

• Visit and engage with existing customers to understand their financial needs and provide tailored solutions.
• Conduct surveys and feedback sessions to gather insights on customer satisfaction and identify areas for improvement.
• Use Salesforce and HubSpot to track customer interactions and manage follow-ups.
• Develop and implement strategies to retain customers and increase their lifetime value.
• Collaborate with the sales and marketing teams to ensure consistent messaging and customer experience.
• Provide regular reports to senior management on customer retention metrics and trends.
• Participate in training sessions and workshops to enhance your skills and knowledge in customer retention.
• Build and maintain strong relationships with customers to foster long-term loyalty and trust.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service, sales, or a related field.
• Proven track record of building and maintaining customer relationships.
• Strong communication and interpersonal skills.
• Proficiency in using Salesforce and HubSpot.
• Ability to work independently and as part of a team.
• Familiarity with financial products and services.
• Valid driver's license and a reliable vehicle for field canvassing.

🛠️ Keahlian

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