Front Office Staff - Hospitality & Guest Services

Join First Property Abadi in the heart of DI Yogyakarta as a Front Office Staff and become the face of exceptional hospitality! In this dynamic role, you will be the first point of contact for guests, ensuring a seamless and memorable experience. First Property Abadi is a leading hospitality company in Indonesia, known for its commitment to providing top-notch service and creating unforgettable guest experiences. As a Front Office Staff, you will play a crucial role in maintaining the highest standards of guest satisfaction.

In this role, you will greet guests with a warm smile, assist with check-in and check-out procedures, and address any inquiries or concerns they may have. You will also be responsible for managing the front desk operations, including reservations, room assignments, and billing. Additionally, you will ensure that all guest requests are handled promptly and efficiently, contributing to a positive and smooth guest experience.

📋 Tanggung Jawab Pekerjaan

• Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere.
• Assist with check-in and check-out procedures, including room assignments and billing.
• Handle guest inquiries and concerns, providing accurate and helpful information.
• Manage front desk operations, including reservations and room availability.
• Ensure all guest requests are met promptly and efficiently.
• Maintain a clean and organized front desk area.
• Assist with any additional tasks as needed to support the smooth operation of the hotel.
• Uphold the highest standards of professionalism and hospitality.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a front office or hospitality role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in English and Bahasa Indonesia.
• Familiarity with front office software such as PMS (Property Management System).
• Ability to work well under pressure and in a fast-paced environment.
• Previous experience in a hotel or hospitality setting is a plus.
• Enthusiasm for providing exceptional guest service.

🛠️ Keahlian

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